NotifyMDM

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Support


In order to get support for your NotifySync product, please follow the steps below:



The first step when experiencing a problem with NotifySync is to check the NotifySync Install Procedure Guide and also the NotifySync User Guide for more information. The manual is the definitive source for detailed information about NotifySync as well as installation instructions and resolutions for common installation problems. For how to upgrade to version 4.10 click here.
 
If you are already running v4.10, check that you are running the latest minor version of the software. For how to check for updates, see our article here.




If the issue persists after reading the product manual, try searching our knowledgebase for a resolution. The knowledgebase is a categorized collection of articles on several topics that are frequently problematic. There is a very good chance that there is a knowledgebase article containing the resolution to the problem you are currently facing.




If you're still experiencing the problem, contact our technical support team. Requests for support will be handled in the order in which they are received, while also considering the severity of the problem. General inquiries or common problems are normally attended to within a period of one (1) business day. Problems that are deep-rooted and require a developer's attention normally take longer, as we must confirm, diagnose and resolve the problem through debugging.
 

 

NotifySync Features

Email:

  • Send, receive, reply and forward emails
  • Full Folder mirroring
  • Attachment viewing is supported
  • Emails with attachments can be forwarded 

PIM: (Calendar, Contacts, and Tasks)

  • Interfaces to the BlackBerry's native calendar, contact and tasks applications
  • Synchronize calendar events
  • Remote lookup

Security:

  • SSL encryption protocol
  • Remote wipe for a lost or stolen device
  • Inactivity timeout  

Push types:

  • Supports direct push
  • Supports scheduled push intervals configurable by end user  

Supported email platforms:

  • Microsoft Exchange 2003 / 2007 / 2010 / SBS / BPOS / Office 365 / Live@Edu
  • Novell Groupwise DataSync
  • Kerio
  • CommuniGate Pro
  • Zimbra
  • Axigen
  • Google
  • Icewarp Server
  • Ipswitch Imail
  • Open X-Change
  • Zarafa
  • Scalix

BlackBerry OS7 now supported



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