In order to get support for your NotifySync product, please follow the steps below:
The first step when experiencing a problem with NotifySync is to check the NotifySync Install Procedure Guide and also the NotifySync User Guide for more information. The manual is the definitive source for detailed information about NotifySync as well as installation instructions and resolutions for common installation problems. For how to upgrade to version 4.10 click here.
If the issue persists after reading the product manual, try searching our knowledgebase for a resolution. The knowledgebase is a categorized collection of articles on several topics that are frequently problematic. There is a very good chance that there is a knowledgebase article containing the resolution to the problem you are currently facing.
If you're still experiencing the problem, contact our technical support team. Requests for support will be handled in the order in which they are received, while also considering the severity of the problem. General inquiries or common problems are normally attended to within a period of one (1) business day. Problems that are deep-rooted and require a developer's attention normally take longer, as we must confirm, diagnose and resolve the problem through debugging.